The dynamic development of the insurance market, companies that offer direct insurance, and the competition between insurance companies require a new look at the process of liquidation of damage to vehicles. The process has a big influence on the quality of customer service, their satisfaction and the evaluation of the company. Quick payment of compensation and service quality are most important for the customers having the damage eliminated. Modern processes of damage elimination, shorter waiting time for evaluation of damaged property, higher requirements of the technical and content-related elimination encourage insurers to use the service of highly qualified companies, such as ours.